Project Management

Total satisfaction for every customer is our ultimate goal and even high quality products cannot achieve this on their own. We therefore offer a comprehensive array of support services to back up our unique product ranges.

It may be that you would like to arrange a training session for staff on one of our locking and audit systems, or that you need to have an older piece of equipment serviced. We are here to help and cover the whole of the UK with our support services.

System Benefits

We all know how easy it is to overlook user instructions for new electronic or technical equipment, so to help customers get the very best from our products we offer telephone support. It is sometimes easier to be ‘talked through’ a locking issue or mechanical problem rather than to leaf through user instructions and if this support service would help your staff, please ask us for further details.

Technical Support

As with most technical equipment, at some point a service may become necessary either as an emergency callout or for maintenance reasons. At Apex we have skilled and knowledgeable service engineers situated geographically across the country to meet the needs of our customers, often at short notice. So whether it may be a forgotten access code, a more serious locking issue or mechanical problem, we have experienced personnel always ready to help. Please call our main number, or we have a dedicated service line (mobile) 07866 559 946.

Emergency Callout

If equipment is maintained in good order, then emergency callout situations are much less likely to occur. We can offer different levels and frequency of planned maintenance agreements to suit customers’ particular requirements. This is particularly useful for customers with large numbers of units who need peace of mind knowing that any problems can be dealt with quickly and efficiently. Please call our main number for further details on planned maintenance.